[ { "id": "governance-risk-compliance", "display_name": "Governance, Risk, and Compliance", "description": "Establishing governance frameworks, managing organizational risk, ensuring regulatory compliance, and directing security posture.", "sfia_category": "Strategy and Architecture", "practices": [ "Risk Management", "Information Security Management", "Strategy Management" ], "tool_categories": [ "grc", "security" ], "activity_set": [ "architecture-mgmt-define-target-architecture", "architecture-mgmt-gap-analysis-between-current-and-target", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-monitor-capacity-and-performance", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-coordinate-change-implementation", "change-enablement-define-and-agree-the-change-enablement-approach", "change-enablement-review-and-close-change", "deployment-mgmt-define-deployment-models", "deployment-mgmt-document-deployment-procedures", "deployment-mgmt-execute-deployment", "deployment-mgmt-verify-deployment", "improvement-evaluate-improvement-results", "improvement-identify-improvement-opportunities", "improvement-plan-and-implement-improvements", "incident-mgmt-classify-and-prioritize", "incident-mgmt-resolve-and-recover", "info-security-mgmt-analyze-security-requirements", "info-security-mgmt-analyze-test-results", "info-security-mgmt-assess-and-classify-incidents", "info-security-mgmt-assess-security-posture", "info-security-mgmt-communicate-security-approach", "info-security-mgmt-conduct-post-incident-review", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-detect-security-incidents", "info-security-mgmt-execute-security-tests", "info-security-mgmt-identify-improvement-opportunities", "info-security-mgmt-implement-security-controls", "info-security-mgmt-plan-security-tests", "info-security-mgmt-report-findings", "info-security-mgmt-respond-to-incidents", "info-security-mgmt-review-control-effectiveness", "info-security-mgmt-update-security-approach", "infrastructure-platform-mgmt-analyze-infrastructure-requirements", "infrastructure-platform-mgmt-design-infrastructure-solutions", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-monitor-infrastructure-performance", "infrastructure-platform-mgmt-perform-maintenance-activities", "it-asset-mgmt-manage-asset-records", "it-asset-mgmt-register-it-assets", "it-asset-mgmt-track-asset-changes-throughout-lifecycle", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-design-reporting-formats-and-schedules", "measurement-reporting-distribute-reports-and-gather-feedback", "measurement-reporting-identify-measurement-objectives", "measurement-reporting-produce-reports", "monitoring-event-mgmt-classify-and-prioritize-events", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-define-monitoring-approach", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-identify-monitoring-requirements", "monitoring-event-mgmt-respond-to-events", "monitoring-event-mgmt-review-monitoring-effectiveness", "problem-mgmt-identify-root-causes", "risk-mgmt-analyze-and-evaluate-risks", "risk-mgmt-analyze-organizational-requirements-for-risk-management", "risk-mgmt-communicate-and-integrate", "risk-mgmt-define-and-agree-the-approach", "risk-mgmt-define-risk-treatment-options", "risk-mgmt-identify-risks", "risk-mgmt-implement-risk-treatments", "risk-mgmt-monitor-risk-indicators", "risk-mgmt-report-on-risk-status", "risk-mgmt-review-and-adjust", "risk-mgmt-review-risk-treatments", "risk-mgmt-update-risk-register", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-maintain-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-test-software-unit", "strategy-mgmt-agree-and-document-strategy", "strategy-mgmt-analyze-the-environment", "strategy-mgmt-assess-the-situation", "strategy-mgmt-communicate-and-embed-strategy", "strategy-mgmt-define-strategic-options", "strategy-mgmt-identify-strategic-options", "strategy-mgmt-make-and-communicate-decisions", "strategy-mgmt-review-and-adjust-strategy", "strategy-mgmt-review-outcomes", "supplier-mgmt-monitor-and-manage-supplier-performance", "supplier-mgmt-onboard-suppliers", "svc-catalog-mgmt-publish-catalog-views", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-analyze-stakeholder-requirements", "svc-configuration-mgmt-communicate-and-integrate-into-value-streams", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-manage-exceptions", "svc-configuration-mgmt-verify-configuration-data", "svc-continuity-mgmt-review-and-update-plans", "svc-financial-mgmt-track-costs-and-revenues", "svc-level-mgmt-analyze-service-performance", "svc-level-mgmt-monitor-service-levels", "svc-level-mgmt-negotiate-service-levels", "svc-request-mgmt-fulfill-request", "svc-request-mgmt-receive-service-request", "svc-request-mgmt-validate-and-categorize", "svc-validation-testing-analyze-results", "svc-validation-testing-define-and-agree-the-approach", "svc-validation-testing-define-validation-criteria", "svc-validation-testing-execute-tests", "svc-validation-testing-execute-validation", "svc-validation-testing-plan-tests", "svc-validation-testing-prepare-test-environments", "svc-validation-testing-report-findings", "svc-validation-testing-report-validation-results", "svc-validation-testing-review-and-adjust", "workforce-talent-mgmt-develop-talent", "workforce-talent-mgmt-identify-talent", "workforce-talent-mgmt-manage-employee-development" ], "activity_count": 120 }, { "id": "service-design-architecture", "display_name": "Service Design and Architecture", "description": "Designing services, defining target architectures, analyzing business requirements, and ensuring architectural coherence.", "sfia_category": "Strategy and Architecture", "practices": [ "Service Design", "Architecture Management", "Business Analysis" ], "tool_categories": [], "activity_set": [ "architecture-mgmt-analyze-stakeholder-requirements-for-architecture", "architecture-mgmt-assess-compliance-with-target-architecture", "architecture-mgmt-assess-current-architecture", "architecture-mgmt-communicate-and-integrate-the-approach", "architecture-mgmt-define-and-agree-the-architecture-management-approach", "architecture-mgmt-define-target-architecture", "architecture-mgmt-develop-architecture-roadmap", "architecture-mgmt-gap-analysis-between-current-and-target", "architecture-mgmt-monitor-architecture-evolution", "architecture-mgmt-provide-architectural-guidance", "architecture-mgmt-review-and-adjust-the-approach", "architecture-mgmt-review-and-update-architecture", "architecture-mgmt-review-exceptions-and-waivers", "business-analysis-analyze-the-organization-and-requirements", "business-analysis-assessing-the-solution-s-performance-and-value", "business-analysis-communicate-and-adopt-the-business-analysis-approach", "business-analysis-defining-solution-options-and-identifying-the-recommended-solution", "business-analysis-develop-and-agree-a-business-analysis-approach", "business-analysis-elicitation-and-analysis-of-information-from-stakeholders", "business-analysis-review-the-business-analysis-approach", "business-analysis-supporting-solution-implementation-and-delivery", "svc-design-analyze-stakeholder-requirements-for-service-design", "svc-design-communicate-and-integrate-the-approach", "svc-design-coordinate-service-design-activities", "svc-design-define-and-agree-the-service-design-approach", "svc-design-plan-service-design-activities", "svc-design-review-and-adjust-service-design", "svc-design-review-and-adjust-the-approach", "svc-design-review-and-confirm-service-design-requirements" ], "activity_count": 29 }, { "id": "portfolio-financial-management", "display_name": "Portfolio and Financial Management", "description": "Managing service portfolios, financial planning, budgeting, cost allocation, and economic modeling for technology investments.", "sfia_category": "Strategy and Architecture", "practices": [ "Portfolio Management", "Service Financial Management" ], "tool_categories": [], "activity_set": [ "portfolio-mgmt-analyze-portfolio-requirements", "portfolio-mgmt-authorize-portfolio-components", "portfolio-mgmt-communicate-and-integrate", "portfolio-mgmt-define-and-agree-the-approach", "portfolio-mgmt-evaluate-and-prioritize-investments", "portfolio-mgmt-monitor-portfolio-performance", "portfolio-mgmt-review-and-adjust", "portfolio-mgmt-review-and-rebalance-portfolio", "svc-financial-mgmt-allocate-costs", "svc-financial-mgmt-allocate-costs-to-services", "svc-financial-mgmt-analyze-financial-management-requirements", "svc-financial-mgmt-analyze-variances", "svc-financial-mgmt-assess-business-cases", "svc-financial-mgmt-communicate-and-integrate", "svc-financial-mgmt-define-and-agree-the-approach", "svc-financial-mgmt-develop-budgets", "svc-financial-mgmt-evaluate-pricing-options", "svc-financial-mgmt-forecast-costs-and-revenues", "svc-financial-mgmt-model-financial-scenarios", "svc-financial-mgmt-produce-management-accounts", "svc-financial-mgmt-review-and-adjust", "svc-financial-mgmt-review-and-adjust-financial-plans", "svc-financial-mgmt-support-investment-decisions", "svc-financial-mgmt-track-costs-and-revenues" ], "activity_count": 24 }, { "id": "software-engineering", "display_name": "Software Engineering", "description": "Developing, maintaining, and managing software across the full lifecycle from requirements through production maintenance.", "sfia_category": "Development and Implementation", "practices": [ "Software Development and Management" ], "tool_categories": [ "cicd", "frontend" ], "activity_set": [ "architecture-mgmt-define-target-architecture", "availability-mgmt-monitor-availability", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-manage-capacity-improvements", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-coordinate-change-implementation", "change-enablement-define-and-agree-the-change-enablement-approach", "deployment-mgmt-define-deployment-models", "deployment-mgmt-document-deployment-procedures", "deployment-mgmt-execute-deployment", "deployment-mgmt-prepare-deployment-environment", "deployment-mgmt-support-post-deployment-stabilization", "deployment-mgmt-verify-deployment", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-implement-security-controls", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-perform-maintenance-activities", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-define-and-agree-the-approach", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "monitoring-event-mgmt-classify-and-prioritize-events", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-define-monitoring-approach", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-respond-to-events", "release-mgmt-coordinate-release-activities", "release-mgmt-plan-releases", "software-development-and-mgmt-analyze-requirements-for-sdm-approach", "software-development-and-mgmt-analyze-software-requirements", "software-development-and-mgmt-communicate-and-integrate", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-maintain-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-monitor-software-performance", "software-development-and-mgmt-review-and-adjust", "software-development-and-mgmt-review-and-improve-software", "software-development-and-mgmt-test-software-system", "software-development-and-mgmt-test-software-unit", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-validation-testing-define-validation-criteria", "svc-validation-testing-execute-validation", "svc-validation-testing-prepare-test-environments" ], "activity_count": 51 }, { "id": "infrastructure-platform", "display_name": "Infrastructure and Platform Engineering", "description": "Building, maintaining, and optimizing infrastructure, platforms, cloud environments, and container orchestration.", "sfia_category": "Development and Implementation", "practices": [ "Infrastructure and Platform Management" ], "tool_categories": [ "cloud_iac", "container", "backup_dr" ], "activity_set": [ "architecture-mgmt-define-target-architecture", "architecture-mgmt-provide-architectural-guidance", "availability-mgmt-analyze-availability-requirements", "availability-mgmt-collect-availability-data", "availability-mgmt-design-for-availability", "availability-mgmt-monitor-availability", "capacity-performance-mgmt-analyze-capacity-requirements", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-manage-capacity-improvements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "change-enablement-assess-change", "change-enablement-define-and-agree-the-change-enablement-approach", "change-enablement-review-and-close-change", "deployment-mgmt-define-deployment-models", "deployment-mgmt-execute-deployment", "deployment-mgmt-plan-deployment", "improvement-identify-improvement-opportunities", "info-security-mgmt-assess-security-posture", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-detect-security-incidents", "info-security-mgmt-execute-security-tests", "info-security-mgmt-implement-security-controls", "info-security-mgmt-review-control-effectiveness", "infrastructure-platform-mgmt-analyze-infrastructure-requirements", "infrastructure-platform-mgmt-analyze-stakeholder-requirements", "infrastructure-platform-mgmt-communicate-and-integrate", "infrastructure-platform-mgmt-define-and-agree-the-approach", "infrastructure-platform-mgmt-design-infrastructure-solutions", "infrastructure-platform-mgmt-hand-over-to-operations", "infrastructure-platform-mgmt-identify-improvement-opportunities", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-manage-infrastructure-incidents", "infrastructure-platform-mgmt-monitor-infrastructure-performance", "infrastructure-platform-mgmt-perform-maintenance-activities", "infrastructure-platform-mgmt-plan-and-implement-improvements", "infrastructure-platform-mgmt-review-and-adjust", "infrastructure-platform-mgmt-review-infrastructure-performance", "infrastructure-platform-mgmt-update-infrastructure-records", "it-asset-mgmt-update-asset-status", "knowledge-mgmt-organize-and-store-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-distribute-reports-and-gather-feedback", "measurement-reporting-produce-reports", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-respond-to-events", "problem-mgmt-identify-root-causes", "release-mgmt-coordinate-release-activities", "software-development-and-mgmt-analyze-software-requirements", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-review-and-improve-software", "supplier-mgmt-evaluate-and-select-suppliers", "supplier-mgmt-negotiate-and-agree-contracts", "supplier-mgmt-onboard-suppliers", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-define-and-implement-corrective-actions", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-manage-exceptions", "svc-configuration-mgmt-plan-verification-activities", "svc-configuration-mgmt-review-and-adjust-approach-and-procedures", "svc-configuration-mgmt-verify-configuration-data", "svc-continuity-mgmt-determine-recovery-priorities", "svc-continuity-mgmt-develop-continuity-plans", "svc-continuity-mgmt-execute-recovery-procedures", "svc-continuity-mgmt-review-and-update-plans", "svc-continuity-mgmt-test-and-exercise-plans", "svc-level-mgmt-document-slas", "svc-request-mgmt-fulfill-request", "svc-validation-testing-execute-tests", "workforce-talent-mgmt-develop-talent" ], "activity_count": 79 }, { "id": "testing-validation", "display_name": "Testing and Validation", "description": "Planning, executing, and managing tests and service validation to ensure quality and fitness for purpose.", "sfia_category": "Development and Implementation", "practices": [ "Service Validation and Testing" ], "tool_categories": [], "activity_set": [ "svc-validation-testing-analyze-results", "svc-validation-testing-analyze-validation-and-testing-requirements", "svc-validation-testing-communicate-and-integrate", "svc-validation-testing-define-and-agree-the-approach", "svc-validation-testing-define-validation-criteria", "svc-validation-testing-execute-tests", "svc-validation-testing-execute-validation", "svc-validation-testing-plan-tests", "svc-validation-testing-plan-validation-activities", "svc-validation-testing-prepare-test-environments", "svc-validation-testing-report-findings", "svc-validation-testing-report-validation-results", "svc-validation-testing-review-and-adjust" ], "activity_count": 13 }, { "id": "change-release-deployment", "display_name": "Change, Release, and Deployment", "description": "Governing changes, coordinating releases, managing deployments, and ensuring controlled transitions to production.", "sfia_category": "Change and Transformation", "practices": [ "Change Enablement", "Release Management", "Deployment Management" ], "tool_categories": [], "activity_set": [ "change-enablement-analyze-change-management-requirements", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-communicate-and-integrate", "change-enablement-coordinate-change-implementation", "change-enablement-define-and-agree-the-change-enablement-approach", "change-enablement-register-change", "change-enablement-review-and-adjust", "change-enablement-review-and-close-change", "deployment-mgmt-communicate-models", "deployment-mgmt-define-deployment-models", "deployment-mgmt-document-deployment-procedures", "deployment-mgmt-execute-deployment", "deployment-mgmt-plan-deployment", "deployment-mgmt-prepare-deployment-environment", "deployment-mgmt-review-and-improve-models", "deployment-mgmt-support-post-deployment-stabilization", "deployment-mgmt-verify-deployment", "release-mgmt-communicate-models", "release-mgmt-coordinate-release-activities", "release-mgmt-define-release-models", "release-mgmt-document-release-procedures", "release-mgmt-manage-release-communications", "release-mgmt-plan-releases", "release-mgmt-review-and-close-releases", "release-mgmt-review-and-improve-models", "release-mgmt-verify-release-success" ], "activity_count": 27 }, { "id": "project-program-management", "display_name": "Project and Program Management", "description": "Directing and managing projects, programs, and their lifecycles from initiation through closure.", "sfia_category": "Change and Transformation", "practices": [ "Project Management" ], "tool_categories": [], "activity_set": [ "project-mgmt-analyze-ppm-requirements", "project-mgmt-authorize-projects", "project-mgmt-close-program", "project-mgmt-close-projects", "project-mgmt-communicate-and-integrate", "project-mgmt-define-and-agree-the-ppm-approach", "project-mgmt-define-program", "project-mgmt-manage-day-to-day-execution", "project-mgmt-manage-program-delivery", "project-mgmt-manage-project-closure", "project-mgmt-monitor-and-control", "project-mgmt-monitor-project-progress", "project-mgmt-plan-program", "project-mgmt-plan-project-activities", "project-mgmt-provide-direction", "project-mgmt-report-progress", "project-mgmt-review-and-adjust" ], "activity_count": 17 }, { "id": "organizational-change", "display_name": "Organizational Change Management", "description": "Managing the people side of change, including stakeholder engagement, communication, training, and adoption.", "sfia_category": "Change and Transformation", "practices": [ "Organizational Change Management" ], "tool_categories": [], "activity_set": [ "org-change-mgmt-analyze-organizational-change-requirements", "org-change-mgmt-assess-change-impact", "org-change-mgmt-communicate-and-integrate", "org-change-mgmt-define-and-agree-the-ocm-approach", "org-change-mgmt-execute-change-activities", "org-change-mgmt-monitor-adoption", "org-change-mgmt-plan-organizational-change", "org-change-mgmt-review-and-adjust", "org-change-mgmt-review-and-sustain-change" ], "activity_count": 9 }, { "id": "incident-problem-management", "display_name": "Incident and Problem Management", "description": "Detecting, responding to, and resolving incidents; identifying root causes and eliminating recurring problems.", "sfia_category": "Delivery and Operation", "practices": [ "Incident Management", "Problem Management" ], "tool_categories": [ "itsm" ], "activity_set": [ "architecture-mgmt-assess-compliance-with-target-architecture", "availability-mgmt-analyze-availability-performance", "capacity-performance-mgmt-analyze-capacity-requirements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-coordinate-change-implementation", "change-enablement-define-and-agree-the-change-enablement-approach", "change-enablement-register-change", "change-enablement-review-and-close-change", "deployment-mgmt-execute-deployment", "deployment-mgmt-plan-deployment", "deployment-mgmt-verify-deployment", "improvement-identify-improvement-opportunities", "incident-mgmt-analyze-incident-patterns", "incident-mgmt-classify-and-prioritize", "incident-mgmt-close-incident", "incident-mgmt-detect-and-log-incident", "incident-mgmt-diagnose", "incident-mgmt-identify-improvement-opportunities", "incident-mgmt-resolve-and-recover", "incident-mgmt-select-incidents-for-review", "incident-mgmt-update-incident-models-and-procedures", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-execute-security-tests", "info-security-mgmt-implement-security-controls", "info-security-mgmt-review-control-effectiveness", "infrastructure-platform-mgmt-design-infrastructure-solutions", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-perform-maintenance-activities", "infrastructure-platform-mgmt-review-infrastructure-performance", "it-asset-mgmt-analyze-asset-utilization", "it-asset-mgmt-conduct-asset-verification", "it-asset-mgmt-manage-asset-records", "it-asset-mgmt-register-it-assets", "it-asset-mgmt-track-asset-changes-throughout-lifecycle", "it-asset-mgmt-update-asset-status", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-define-and-agree-the-approach", "knowledge-mgmt-implement-knowledge-management-tools-and-systems", "knowledge-mgmt-review-and-maintain-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-design-data-collection-methods", "measurement-reporting-design-reporting-formats-and-schedules", "measurement-reporting-produce-reports", "monitoring-event-mgmt-classify-and-prioritize-events", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-respond-to-events", "org-change-mgmt-assess-change-impact", "problem-mgmt-analyze-problems", "problem-mgmt-analyze-trends-and-patterns", "problem-mgmt-assess-error-impact", "problem-mgmt-close-resolved-errors", "problem-mgmt-document-workarounds", "problem-mgmt-identify-potential-problems", "problem-mgmt-identify-problems-from-incidents", "problem-mgmt-identify-root-causes", "problem-mgmt-initiate-change-requests-for-permanent-solutions", "problem-mgmt-manage-known-errors", "problem-mgmt-prioritize-problems", "problem-mgmt-prioritize-problems-p2", "problem-mgmt-propose-solutions", "problem-mgmt-register-problems", "problem-mgmt-register-problems-p2", "release-mgmt-coordinate-release-activities", "release-mgmt-define-release-models", "release-mgmt-manage-release-communications", "risk-mgmt-analyze-and-evaluate-risks", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-maintain-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-monitor-software-performance", "software-development-and-mgmt-test-software-unit", "supplier-mgmt-evaluate-and-select-suppliers", "svc-catalog-mgmt-define-catalog-structure", "svc-catalog-mgmt-define-catalog-views-for-audiences", "svc-catalog-mgmt-maintain-catalog-data", "svc-catalog-mgmt-manage-access-to-catalog", "svc-catalog-mgmt-review-and-update-catalog", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-communicate-and-integrate-into-value-streams", "svc-configuration-mgmt-compose-and-communicate-cmdb-verification-report", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-define-and-implement-corrective-actions", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-verify-configuration-data", "svc-desk-analyze-service-desk-performance", "svc-desk-capture-user-query", "svc-desk-deliver-communications", "svc-desk-follow-up-and-confirm-resolution", "svc-desk-implement-changes", "svc-desk-plan-user-communications", "svc-desk-route-to-appropriate-resolution", "svc-desk-validate-and-triage", "svc-financial-mgmt-allocate-costs-to-services", "svc-level-mgmt-analyze-service-performance", "svc-level-mgmt-document-slas", "svc-level-mgmt-monitor-service-levels", "svc-level-mgmt-negotiate-service-levels", "svc-level-mgmt-review-and-update-slas", "svc-request-mgmt-analyze-performance", "svc-request-mgmt-authorize-request", "svc-request-mgmt-close-request", "svc-request-mgmt-fulfill-request", "svc-request-mgmt-receive-service-request", "svc-request-mgmt-update-procedures", "svc-validation-testing-execute-validation", "workforce-talent-mgmt-define-workforce-plan", "workforce-talent-mgmt-develop-talent", "workforce-talent-mgmt-recruit-and-onboard" ], "activity_count": 116 }, { "id": "service-operations", "display_name": "Service Operations and Support", "description": "Delivering day-to-day services, handling user requests, monitoring systems, and managing events.", "sfia_category": "Delivery and Operation", "practices": [ "Service Desk", "Service Request Management", "Monitoring and Event Management" ], "tool_categories": [ "monitoring_observability" ], "activity_set": [ "availability-mgmt-analyze-availability-requirements", "availability-mgmt-monitor-availability", "capacity-performance-mgmt-analyze-capacity-and-performance", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-manage-capacity-improvements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "change-enablement-coordinate-change-implementation", "change-enablement-register-change", "improvement-identify-improvement-opportunities", "incident-mgmt-analyze-incident-patterns", "incident-mgmt-classify-and-prioritize", "incident-mgmt-close-incident", "incident-mgmt-detect-and-log-incident", "incident-mgmt-diagnose", "incident-mgmt-identify-improvement-opportunities", "incident-mgmt-resolve-and-recover", "incident-mgmt-select-incidents-for-review", "incident-mgmt-update-incident-models-and-procedures", "info-security-mgmt-assess-and-classify-incidents", "info-security-mgmt-assess-security-posture", "info-security-mgmt-conduct-post-incident-review", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-detect-security-incidents", "info-security-mgmt-execute-security-tests", "info-security-mgmt-implement-security-controls", "info-security-mgmt-respond-to-incidents", "info-security-mgmt-review-control-effectiveness", "infrastructure-platform-mgmt-analyze-stakeholder-requirements", "infrastructure-platform-mgmt-define-and-agree-the-approach", "infrastructure-platform-mgmt-identify-improvement-opportunities", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-manage-infrastructure-incidents", "infrastructure-platform-mgmt-monitor-infrastructure-performance", "infrastructure-platform-mgmt-perform-maintenance-activities", "infrastructure-platform-mgmt-plan-and-implement-improvements", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-design-reporting-formats-and-schedules", "measurement-reporting-distribute-reports-and-gather-feedback", "measurement-reporting-identify-measurement-objectives", "measurement-reporting-produce-reports", "monitoring-event-mgmt-classify-and-prioritize-events", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-define-monitoring-approach", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-identify-monitoring-requirements", "monitoring-event-mgmt-respond-to-events", "monitoring-event-mgmt-review-event-handling", "monitoring-event-mgmt-review-monitoring-effectiveness", "relationship-mgmt-manage-ongoing-relationships", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-maintain-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-monitor-software-performance", "software-development-and-mgmt-test-software-unit", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-desk-analyze-service-desk-performance", "svc-desk-capture-user-query", "svc-desk-deliver-communications", "svc-desk-follow-up-and-confirm-resolution", "svc-desk-gather-feedback", "svc-desk-identify-improvements", "svc-desk-implement-changes", "svc-desk-plan-user-communications", "svc-desk-review-communication-effectiveness", "svc-desk-review-results", "svc-desk-route-to-appropriate-resolution", "svc-desk-validate-and-triage", "svc-level-mgmt-negotiate-service-levels", "svc-request-mgmt-analyze-performance", "svc-request-mgmt-authorize-request", "svc-request-mgmt-close-request", "svc-request-mgmt-fulfill-request", "svc-request-mgmt-implement-improvements", "svc-request-mgmt-receive-service-request", "svc-request-mgmt-review-service-request-models", "svc-request-mgmt-update-procedures", "svc-request-mgmt-validate-and-categorize", "svc-validation-testing-execute-tests", "workforce-talent-mgmt-define-workforce-plan", "workforce-talent-mgmt-develop-talent", "workforce-talent-mgmt-manage-employee-transitions", "workforce-talent-mgmt-review-and-adjust" ], "activity_count": 92 }, { "id": "configuration-asset-management", "display_name": "Configuration and Asset Management", "description": "Maintaining accurate configuration and asset records, verifying data integrity, and optimizing asset lifecycles.", "sfia_category": "Delivery and Operation", "practices": [ "Service Configuration Management", "IT Asset Management" ], "tool_categories": [], "activity_set": [ "it-asset-mgmt-analyze-asset-utilization", "it-asset-mgmt-analyze-stakeholder-requirements", "it-asset-mgmt-communicate-and-integrate", "it-asset-mgmt-conduct-asset-verification", "it-asset-mgmt-define-and-agree-the-itam-approach", "it-asset-mgmt-manage-asset-records", "it-asset-mgmt-plan-verification-and-audit-activities", "it-asset-mgmt-register-it-assets", "it-asset-mgmt-report-findings-and-corrective-actions", "it-asset-mgmt-review-and-adjust", "it-asset-mgmt-track-asset-changes-throughout-lifecycle", "it-asset-mgmt-update-asset-status", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-analyze-stakeholder-requirements", "svc-configuration-mgmt-communicate-and-integrate-into-value-streams", "svc-configuration-mgmt-compose-and-communicate-cmdb-verification-report", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-define-and-implement-corrective-actions", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-identify-a-ci-lifecycle-model", "svc-configuration-mgmt-manage-exceptions", "svc-configuration-mgmt-plan-verification-activities", "svc-configuration-mgmt-review-and-adjust-approach-and-procedures", "svc-configuration-mgmt-review-the-ci-lifecycle-model", "svc-configuration-mgmt-review-verification-output", "svc-configuration-mgmt-verify-configuration-data" ], "activity_count": 27 }, { "id": "service-level-continuity", "display_name": "Service Levels, Availability, and Continuity", "description": "Negotiating and overseeing service levels, ensuring availability and capacity, and planning for business continuity.", "sfia_category": "Delivery and Operation", "practices": [ "Service Level Management", "Availability Management", "Capacity and Performance Management", "Service Continuity Management" ], "tool_categories": [], "activity_set": [ "availability-mgmt-analyze-availability-performance", "availability-mgmt-analyze-availability-requirements", "availability-mgmt-collect-availability-data", "availability-mgmt-design-for-availability", "availability-mgmt-identify-trends", "availability-mgmt-manage-availability-improvements", "availability-mgmt-monitor-availability", "availability-mgmt-report-availability", "capacity-performance-mgmt-analyze-capacity-and-performance", "capacity-performance-mgmt-analyze-capacity-requirements", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-identify-trends", "capacity-performance-mgmt-manage-capacity-improvements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "capacity-performance-mgmt-report-findings", "svc-continuity-mgmt-assess-impact-of-disruption", "svc-continuity-mgmt-conduct-post-incident-review", "svc-continuity-mgmt-define-recovery-requirements", "svc-continuity-mgmt-determine-recovery-priorities", "svc-continuity-mgmt-develop-continuity-plans", "svc-continuity-mgmt-execute-recovery-procedures", "svc-continuity-mgmt-identify-vital-business-functions", "svc-continuity-mgmt-invoke-continuity-plans", "svc-continuity-mgmt-manage-plan-documentation", "svc-continuity-mgmt-manage-response-activities", "svc-continuity-mgmt-review-and-update-plans", "svc-continuity-mgmt-test-and-exercise-plans", "svc-level-mgmt-analyze-service-performance", "svc-level-mgmt-communicate-slas", "svc-level-mgmt-document-slas", "svc-level-mgmt-identify-improvement-opportunities", "svc-level-mgmt-monitor-service-levels", "svc-level-mgmt-negotiate-service-levels", "svc-level-mgmt-report-on-service-quality", "svc-level-mgmt-review-and-update-slas" ], "activity_count": 36 }, { "id": "measurement-improvement", "display_name": "Measurement and Continual Improvement", "description": "Designing measurement systems, reporting on performance, identifying improvement opportunities, and driving organizational learning.", "sfia_category": "People and Skills", "practices": [ "Measurement and Reporting", "Continual Improvement" ], "tool_categories": [], "activity_set": [ "improvement-analyze-improvement-requirements", "improvement-communicate-and-integrate", "improvement-define-and-agree-the-improvement-approach", "improvement-evaluate-improvement-results", "improvement-identify-improvement-opportunities", "improvement-plan-and-implement-improvements", "improvement-prioritize-and-justify-improvements", "improvement-review-and-adjust", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-design-reporting-formats-and-schedules", "measurement-reporting-distribute-reports-and-gather-feedback", "measurement-reporting-identify-measurement-objectives", "measurement-reporting-produce-reports" ], "activity_count": 16 }, { "id": "people-knowledge-relationships", "display_name": "People, Knowledge, and Relationships", "description": "Managing workforce planning, knowledge capture, stakeholder relationships, supplier engagement, and service catalog delivery.", "sfia_category": "Relationships and Engagement", "practices": [ "Workforce and Talent Management", "Knowledge Management", "Relationship Management", "Supplier Management", "Service Catalog Management" ], "tool_categories": [ "crm", "collaboration", "recruiting", "data" ], "activity_set": [ "architecture-mgmt-assess-compliance-with-target-architecture", "architecture-mgmt-assess-current-architecture", "architecture-mgmt-define-and-agree-the-architecture-management-approach", "architecture-mgmt-define-target-architecture", "architecture-mgmt-monitor-architecture-evolution", "architecture-mgmt-provide-architectural-guidance", "availability-mgmt-analyze-availability-performance", "availability-mgmt-collect-availability-data", "availability-mgmt-design-for-availability", "availability-mgmt-monitor-availability", "capacity-performance-mgmt-analyze-capacity-and-performance", "capacity-performance-mgmt-analyze-capacity-requirements", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-manage-capacity-improvements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-define-and-agree-the-change-enablement-approach", "deployment-mgmt-define-deployment-models", "deployment-mgmt-execute-deployment", "deployment-mgmt-plan-deployment", "deployment-mgmt-prepare-deployment-environment", "deployment-mgmt-verify-deployment", "improvement-identify-improvement-opportunities", "improvement-plan-and-implement-improvements", "incident-mgmt-classify-and-prioritize", "incident-mgmt-detect-and-log-incident", "incident-mgmt-resolve-and-recover", "info-security-mgmt-assess-security-posture", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-detect-security-incidents", "info-security-mgmt-identify-improvement-opportunities", "info-security-mgmt-implement-security-controls", "info-security-mgmt-respond-to-incidents", "info-security-mgmt-review-control-effectiveness", "info-security-mgmt-update-security-approach", "infrastructure-platform-mgmt-design-infrastructure-solutions", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-perform-maintenance-activities", "it-asset-mgmt-register-it-assets", "it-asset-mgmt-track-asset-changes-throughout-lifecycle", "knowledge-mgmt-analyze-knowledge-management-requirements", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-communicate-and-integrate", "knowledge-mgmt-define-and-agree-the-approach", "knowledge-mgmt-implement-knowledge-management-tools-and-systems", "knowledge-mgmt-organize-and-store-knowledge", "knowledge-mgmt-retire-obsolete-knowledge", "knowledge-mgmt-review-and-adjust", "knowledge-mgmt-review-and-maintain-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-distribute-reports-and-gather-feedback", "measurement-reporting-produce-reports", "monitoring-event-mgmt-classify-and-prioritize-events", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-define-monitoring-approach", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-respond-to-events", "org-change-mgmt-execute-change-activities", "org-change-mgmt-monitor-adoption", "org-change-mgmt-plan-organizational-change", "problem-mgmt-analyze-problems", "problem-mgmt-identify-root-causes", "relationship-mgmt-analyze-stakeholder-requirements", "relationship-mgmt-communicate-and-integrate", "relationship-mgmt-define-relationship-management-approach", "relationship-mgmt-identify-and-analyze-stakeholders", "relationship-mgmt-manage-ongoing-relationships", "relationship-mgmt-monitor-relationship-health", "relationship-mgmt-review-and-adjust", "relationship-mgmt-review-and-improve-relationships", "release-mgmt-plan-releases", "risk-mgmt-implement-risk-treatments", "software-development-and-mgmt-analyze-requirements-for-sdm-approach", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-manage-software-changes", "software-development-and-mgmt-monitor-software-performance", "software-development-and-mgmt-test-software-unit", "supplier-mgmt-analyze-organizational-requirements", "supplier-mgmt-communicate-and-integrate", "supplier-mgmt-define-and-agree-sourcing-strategy", "supplier-mgmt-evaluate-and-select-suppliers", "supplier-mgmt-monitor-and-manage-supplier-performance", "supplier-mgmt-negotiate-and-agree-contracts", "supplier-mgmt-onboard-suppliers", "supplier-mgmt-review-and-adjust", "supplier-mgmt-review-and-renew-terminate-relationships", "svc-catalog-mgmt-define-catalog-structure", "svc-catalog-mgmt-define-catalog-views-for-audiences", "svc-catalog-mgmt-maintain-catalog-data", "svc-catalog-mgmt-manage-access-to-catalog", "svc-catalog-mgmt-publish-catalog-views", "svc-catalog-mgmt-respond-to-catalog-feedback", "svc-catalog-mgmt-review-and-update-catalog", "svc-catalog-mgmt-review-and-update-views", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-confirm-a-ci-lifecycle-model", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-verify-configuration-data", "svc-continuity-mgmt-develop-continuity-plans", "svc-continuity-mgmt-execute-recovery-procedures", "svc-continuity-mgmt-test-and-exercise-plans", "svc-design-plan-service-design-activities", "svc-desk-analyze-service-desk-performance", "svc-desk-capture-user-query", "svc-desk-deliver-communications", "svc-desk-implement-changes", "svc-desk-plan-user-communications", "svc-desk-route-to-appropriate-resolution", "svc-financial-mgmt-track-costs-and-revenues", "svc-level-mgmt-analyze-service-performance", "svc-level-mgmt-document-slas", "svc-level-mgmt-monitor-service-levels", "svc-level-mgmt-negotiate-service-levels", "svc-request-mgmt-authorize-request", "svc-request-mgmt-close-request", "svc-request-mgmt-fulfill-request", "svc-request-mgmt-receive-service-request", "svc-request-mgmt-validate-and-categorize", "svc-validation-testing-analyze-results", "svc-validation-testing-define-validation-criteria", "svc-validation-testing-execute-tests", "svc-validation-testing-execute-validation", "svc-validation-testing-plan-tests", "svc-validation-testing-prepare-test-environments", "workforce-talent-mgmt-analyze-organizational-requirements", "workforce-talent-mgmt-communicate-and-integrate", "workforce-talent-mgmt-define-workforce-plan", "workforce-talent-mgmt-develop-talent", "workforce-talent-mgmt-identify-talent", "workforce-talent-mgmt-manage-employee-development", "workforce-talent-mgmt-manage-employee-transitions", "workforce-talent-mgmt-manage-offboarding", "workforce-talent-mgmt-manage-succession-planning", "workforce-talent-mgmt-recruit-and-onboard", "workforce-talent-mgmt-review-and-adjust", "workforce-talent-mgmt-review-talent-management-effectiveness" ], "activity_count": 146 }, { "id": "agentic-ai-operations", "display_name": "Agentic AIOps", "description": "Operating and governing AI agent systems, managing tool orchestration, prompt engineering, and agent lifecycle.", "sfia_category": "Development and Implementation", "practices": [], "tool_categories": [ "agentic", "api_messaging" ], "activity_set": [ "architecture-mgmt-assess-current-architecture", "architecture-mgmt-define-target-architecture", "architecture-mgmt-gap-analysis-between-current-and-target", "availability-mgmt-collect-availability-data", "availability-mgmt-design-for-availability", "availability-mgmt-monitor-availability", "capacity-performance-mgmt-collect-performance-data", "capacity-performance-mgmt-manage-capacity-improvements", "capacity-performance-mgmt-monitor-capacity-and-performance", "capacity-performance-mgmt-plan-capacity", "change-enablement-assess-change", "change-enablement-authorize-change", "change-enablement-coordinate-change-implementation", "change-enablement-define-and-agree-the-change-enablement-approach", "deployment-mgmt-document-deployment-procedures", "deployment-mgmt-execute-deployment", "improvement-evaluate-improvement-results", "improvement-identify-improvement-opportunities", "improvement-plan-and-implement-improvements", "incident-mgmt-diagnose", "incident-mgmt-resolve-and-recover", "info-security-mgmt-define-security-policies-and-controls", "info-security-mgmt-execute-security-tests", "info-security-mgmt-implement-security-controls", "infrastructure-platform-mgmt-implement-infrastructure-solutions", "infrastructure-platform-mgmt-perform-maintenance-activities", "knowledge-mgmt-capture-and-create-knowledge", "knowledge-mgmt-define-and-agree-the-approach", "knowledge-mgmt-implement-knowledge-management-tools-and-systems", "knowledge-mgmt-organize-and-store-knowledge", "knowledge-mgmt-review-and-maintain-knowledge", "knowledge-mgmt-share-and-distribute-knowledge", "measurement-reporting-analyze-and-evaluate-data", "measurement-reporting-collect-and-validate-data", "measurement-reporting-define-metrics-and-indicators", "measurement-reporting-design-data-collection-methods", "measurement-reporting-produce-reports", "monitoring-event-mgmt-configure-monitoring-tools", "monitoring-event-mgmt-detect-events", "monitoring-event-mgmt-filter-and-correlate-events", "monitoring-event-mgmt-respond-to-events", "problem-mgmt-analyze-problems", "problem-mgmt-analyze-trends-and-patterns", "relationship-mgmt-monitor-relationship-health", "software-development-and-mgmt-define-and-agree-the-sdm-approach", "software-development-and-mgmt-design-software", "software-development-and-mgmt-develop-software", "software-development-and-mgmt-maintain-software", "software-development-and-mgmt-monitor-software-performance", "software-development-and-mgmt-test-software-system", "software-development-and-mgmt-test-software-unit", "supplier-mgmt-onboard-suppliers", "svc-catalog-mgmt-define-catalog-views-for-audiences", "svc-catalog-mgmt-maintain-catalog-data", "svc-catalog-mgmt-publish-catalog-views", "svc-configuration-mgmt-analyze-resources-and-identify-cis", "svc-configuration-mgmt-define-and-agree-the-approach", "svc-configuration-mgmt-follow-the-ci-lifecycle-model", "svc-configuration-mgmt-verify-configuration-data", "svc-financial-mgmt-develop-budgets", "svc-financial-mgmt-track-costs-and-revenues", "svc-level-mgmt-negotiate-service-levels", "svc-validation-testing-execute-tests", "svc-validation-testing-execute-validation", "svc-validation-testing-plan-tests", "svc-validation-testing-prepare-test-environments", "workforce-talent-mgmt-analyze-organizational-requirements" ], "activity_count": 67 } ]