What We Provide
Structural assessment before you commit capital.
When People Hire Us
Before a major investment
You have approved a budget for automation and vendors are presenting solutions. Before you sign, you want to know if the underlying processes can actually support what is being proposed. The assessment tells you where the structural barriers are and what would need to change before automation could succeed.
After something has not worked
An automation initiative did not deliver what was expected, and before allocating more resources, you want to understand the structural reasons. The operational post-mortem tells you what went wrong. The structural analysis tells you why the failure was predictable and whether the next attempt will face the same barriers.
During evaluation of a company
You are assessing automation claims as part of due diligence, whether for an acquisition, investment, or partnership. You want an independent analysis of whether those claims are structurally realistic or depend on tacit knowledge that may not transfer.
What You Receive
Process documentation
A complete map of the process as it actually operates, including exception paths that may not appear in existing documentation. This often reveals that the process is more complex than stakeholders realize because processes evolve faster than their documentation does.
Decision classification
Each decision point categorized by type: explicit, heuristic, or tacit. This shows where automation can work and where it cannot, with clear rationale for each classification based on the mathematical framework.
Risk analysis
A clear assessment of the gap between what is being proposed and what the process structure can support. If vendors are promising outcomes that require tacit knowledge they cannot capture, the analysis identifies this.
Recommendation
One of three answers: proceed because the structure supports it, restructure first to make tacit knowledge explicit, or do not automate because the barriers are structural rather than technical. With the evidence behind the recommendation.
No Conflicts of Interest
We do not sell software, implement systems, or take referral fees from vendors. Our only product is the assessment. This means our recommendations are based on what the process structure can support rather than any other interest.
Start With a Conversation
Describe the situation. We will tell you whether structural assessment applies and what it would involve.
No Vendor Lock-In
We don't sell software. We don't implement systems. We don't take referral fees from vendors.
Our only product is analysis. This independence means our recommendations are based solely on your best interests, not ours.